This morning, I’ll be calling that water company to cancel my service. They begged for a second chance and blew it.
For over a year now, I’ve had bottled water delivered to my apartment about every three weeks. Each time, I get two five-gallon bottles. The procedure is to leave the empty bottles outside my apartment door. The delivery guy takes the empties and leaves the new bottles outside my door. Sounds simple doesn’t it? It was working great up until a couple months ago.
Now, the delivery guy has gotten lazy. He leaves the new bottles outside my apartment building on the porch. He doesn’t bother to come in to pick up the empties outside my door.
I’ve called the water company more than a few times. They know the security number to get into the building and they always say they will correct the problem.
Last Thursday, the same thing happened again – new bottles on the porch, empties not picked up. I now have 10 empty bottles. On each, they charge me a security deposit of twelve bucks. I called to cancel the service.
The company rep I talked to begged me not to cancel the service. He said the delivery they made would be free of charge and on Saturday morning, the driver would drop by and pick the empties.
I think you can about guess what happened. No one showed up and those empty bottles – all 10 of them – are still outside my apartment door.
Whatever happend to good customer service? I get this kind of stuff all the time. I would like to give some advise to people in this field: Do what you say you’re going to do.