Lee Macenczak, Delta’s Exec VP of Sales and Customer Service gushingly tells me about his company’s “bright future.” Changes in their SkyMiles program is going to make it more “valuable and user-friendly” for me.
Really? Give me a break.
Hey Lee, your airline sucks.
Offer me the same fares out of Cincinnati that I can get from your airline out of Columbus, Dayton, Louisville or Indianapolis. Then maybe I’ll be able to thank you for being such a good corporate citizen in this community.
Delta Airlines has the crappiest fare program in the USA, paying an extra $250-$500 for a round-trip ticket just for the “convenience” of taking a direct flight from your local airport. This doesn’t seem like smart business to me – especially for a “family friendly” burgh like Cincinnati where leisure travelers often have no choice but to seek sticker-shock relief from nearby airports.
That’s really a drag, you know Lee? I mean, you get back from your fun and exciting but exhausting trip to California. You’re tired and anxious to get back home – only to have to leave the Dayton or Columbus or whatever airport and drive back to Cincinnati. Does that sound like something you would like to do? I don’t think so.
Also, some time back, Delta had appealing travel programs for their frequent flier members in Cincinnati – like their weekend getaway program that was appealing to young, single travelers. For a low cost, you could take a direct flight from Cincinnati on a Friday or Saturday and return on a Sunday or Monday. They offered an interesting mix of destinations and if you timed it right, you could even score a cheap getaway to Europe.
The program has now devolved into something else. Now you can only depart on Saturday and return on Monday to a weekly list of boring and uninspiring destinations. How does that make me believe in your company’s “bright future?”
Lee, please don’t send me any more e-mails – not until you start servicing the Cincinnati area the way you should. By the way, I won’t be holding my breath.
(Photo from MSNBC)