No one has to tell me that I’m a little grumpy and like things done the old fashion way – like when I call up a company to ask a question or to get some information. When I make that call, I like to get a live voice. I don’t want to have to press buttons on my phone to get directed to the right person or department. I want it to be quick and easy.
Basically, I don’t like talking to machines. In my view, it slows down my world and it ain’t process.
As I’ve said more than a few times here on the blog, I do some consulting work for Elgin Office Equipment here in downtown Cincinnati. Guess what? They don’t have voice mail. Every time you call Elgin, you here a live voice. That’s the way it should be everywhere.
To read a column that I wrote back in December, 2003 about voice mail and all the shit that goes with it, click here.
How do you feel about talking to a tape – about talking to a machine? Does it piss you off? Does it anger you that you have to go through pressing a series of buttons on your phone just to talk to a live voice?
(Graphic from hawkelectronics.com)